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My approach and perspective... You will note that I take a "do and learn" approach on many small things. This means I strive for recording a response, for coverage and "Defence in Depth" rather than perfection in any one point. Doing more on a single point is a process towards the ever elusive perfection. If you do, record, learn and improve, on something that keeps happening, then you can a) know what to do in when you see it again b) have it occur less often (⇓ MTBF) and c) shorten the time to fix it (⇑ MTTR). This lessens the pain, decreases your stress and you are left with more time to really do the things that you want. This is fundamentally a Service and a Continuous Service Improvement (CSI) approach. It really works. |
I hope that you will find something of value, something to consider or something to try.
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